1. General

Calmoroo ("we", "us", "our") operates this website and online store. By visiting our site or making a purchase, you engage in our "Service" and agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Continued use of the site after any changes constitutes acceptance of those changes.

2. Eligibility

By using this site, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

You may not use our products or services for any illegal or unauthorised purpose.

3. Products

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at any time.

Product colours may vary slightly from images shown on our website due to screen display differences.

We reserve the right to discontinue any product at any time without notice.

4. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.

We reserve the right to refuse or cancel any order if a pricing error occurs on our website.

5. Orders

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel orders that contain inaccurate, incomplete, or fraudulent information.

Once an order is placed and confirmed, it may not be possible to modify or cancel it. Please contact us immediately at hello@calmoroo.com.au if you need to make a change.

6. Shipping & Delivery

We ship Australia-wide. Estimated delivery times are provided as a guide only and are not guaranteed. Calmoroo is not liable for delays caused by courier services, customs, or circumstances outside our control.

Risk of loss and title for items purchased pass to you upon delivery to the carrier.

7. Returns & Refunds

We offer a 14-day return window from the date of delivery for eligible items. Items must be unused, in original condition, and accompanied by proof of purchase.

Please refer to our full Return Policy for complete details.

8. Intellectual Property

All content on this website — including text, images, logos, graphics, and product descriptions — is the property of Calmoroo and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or use any content from this site without our prior written permission.

9. Disclaimer

Calmoroo products are designed to support pet enrichment and wellbeing. They are not a substitute for professional veterinary advice, diagnosis, or treatment.

Always supervise your pet when using enrichment products. Calmoroo is not liable for any injury, illness, or damage resulting from the use or misuse of our products.

10. Limitation of Liability

To the fullest extent permitted by law, Calmoroo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our practices.

12. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

Questions about our Terms of Service? Contact us at hello@calmoroo.com.au — we're happy to help and typically respond within 1–2 business days.