Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes before the order has been dispatched.

How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this to track your delivery online.

Shipping

How long does delivery take?
Domestic orders within Australia typically take 3-7 business days for standard shipping, or 1-3 business days for express. International orders may take 7-21 business days.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Please visit our Shipping & Returns page for full details.

How long does a refund take?
Once your return is received and approved, refunds are processed within 5-7 business days to your original payment method.

Products

Are your products in stock?
All products listed on our store are available unless marked as sold out. Stock levels are updated regularly.

How do I know which size to choose?
Please refer to the size guide available on each product page to find your best fit.

Contact

How can I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 1-2 business days.